This privacy notice tells you what to expect us to do with your personal information.

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Our contact details

Post

Paddle Pembrokeshire Ltd, 

Sir Benfro House, Brunel Quay, 

Neyland, MILFORD HAVEN, 

Dyfed, 

SA73 1PY, GB

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Telephone

07700144321

 

Email

info@paddlepembrokeshire.co.uk

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What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Date of birth

• Purchase or account history

• Payment details (including card or bank information for transfers and direct debits)

• Health information (including dietary requirements, allergies and health conditions)

• Health and safety information

• Account information

• Website user information (including user journeys and cookie tracking)

• Photographs or video recordings

• Call recordings

• Information relating to compliments or complaints

 

We also collect or use the following information to provide services and goods, including delivery:

• Health information

 

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details

• Addresses

• Payment details (including card or bank information for transfers and direct debits)

• Purchase history

• Account information, including registration details

• Information used for security purposes

• Marketing preferences

 

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

• Names and contact information

• Customer or client accounts and records

• Video and CCTV recordings of public areas (outdoor spaces)

• Call recordings

• Financial transaction information

• Information relating to health and safety

 

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Marketing preferences

• Location data

• Recorded images, such as photos or videos

• Purchase or viewing history

• IP addresses

• Website and app user journey information

• Records of consent, where appropriate

 

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent

• Contract

• Vital interests

 

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent

• Contract

 

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

• Consent

• Contract

• Vital interests

 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent

 

Where we get personal information from

• People directly

• CCTV footage, or other recorded images

• Schools, colleges, universities or other education organisations

• Third parties: orgnisations booking our courses and activities for their employees

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How long we keep information

• Customer contact details – 3 years after last transaction or contact, after which point we ask the customer whether they want to be retained on our system

• Participant consent forms - 3 years, after which the forms are erased

• Participant consent forms for Under 18’s – until the participant is 21 years of age, after which the forms are erased

 

Who we share information with

Data processors

 

Google

This data processor does the following activities for us: They store our data securely online, they process website usage data.

 

Wix

This data processor does the following activities for us: They process our online booking system including participant registration forms.

 

Paypal

This data processor does the following activities for us: They process our online payments.

 

Other organisations

• Relevant regulatory authorities

• Emergency services (where necessary)

 

Sharing information outside the UK

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

 

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal data.

• Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

 

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated 10 May 2024